The Business Etiquette course at CTS college provides students with a set of guidelines that determine what manners and actions are appropriate at work, which is vital to the success of any person entering a working environment. Students would understand that following proper business etiquette would allow everyone to communicate better and be more productive. Participants will learn the requirements for working in a space that is shared with different people and will be equipped with the skills necessary to foster positive relationships, build trust and enhance their professional image - ultimately contributing to a more respectful work environment.

What you will learn

Course Content

The following would be covered in this course:

1: Maintaining a Professional Image and office space

• Introductions - greetings, handshakes
• Use of office space - loitering/gossiping
• Respecting office environment - music, scents
• Hair
• Nails
• Make-up and jewellery
• Shoes
• Clothes
• Speech and mannerisms

2: Using the Telephone at the office

• Tone and pitch of voice
• Speaking clearly
• Listening attentively
• Taking clear and precise notes
• Knowing what to talk about at the office
• Forwarding calls
• Salutations

3: Letter writing and Protocol of the Envelope

• Letter formats and layouts
• Content of letters
• Tone of letters for business
• Style of letters
• Use of words in letters
• Addressing envelopes
• Quotations
• Salutations and references

4: Writing Clear and Effective Emails

• Using short, clear sentences and simple punctuation
• Formatting for readability
• Proofreading emails
• Writing clear and meaningful subject lines
• Writing informative beginnings
• Using headings, generalisations and paragraphs
• Writing cordial and informative conclusions

5: Time Management

• Punctuality - for work and meetings
• Respect for people’s time
• Chairing meetings - meeting requests and agenda
• Understanding deadlines
• Techniques to manage time in meetings
• Unnecessary questions and finger pointing
• Cell protocol

6: Working with colleagues

• Empathy - caring about your colleagues
• Social and communication skills - making managers look good, keeping supervisors informed
• Management skills - can-do mentality, being flexible
• Relationships in the office - keeping it professional 
• Managing difficult co-workers

7: Communications

• Verbal
• Non-verbal
• The Importance of listening
• Active listening
• Reflective listening
• Blocks to listening
• Call-cards
• Social media

Requirements

Entry Requirements

No prior experience or qualifications are required for enrolment in this course – all are welcome to join and learn.

Current Offerings