The Conflict Resolution and Negotiation Skills course at CTS College is designed to help individuals build practical skills for handling disagreements at home, work, school and in community settings. This course equips participants with the tools to understand conflict, manage emotions, communicate clearly and negotiate mutually beneficial solutions. With a strong emphasis on real-life scenarios, participants will engage in interactive learning activities that build confidence, improve communication and guide them to resolve conflicts constructively rather than avoid them.

What you will learn

Upon completion of this programme, students would be able to: Earn a recognised CTS College Certificate Build confidence in managing everyday conflicts Enhance their listening, communication and negotiation skills Strengthen relationships at home, at work and within the community Apply skills relevant to roles in management, peacebuilding, HR and leadership

Requirements

No prior experience or qualifications are required for enrolment in this course – all are welcome to join and learn.

Course Details

he following would be covered in this course: 1: Understanding Conflict Nature and types of conflict Positive vs negative conflict Conflict in home, community and workplace settings 2: Conflict Triggers and Styles Identifying root causes Conflict styles 3: Effective Communication Skills Active listening, paraphrasing and summarising Asking powerful questions Barriers to communication 4: Managing Emotions in Conflict Emotional intelligence Recognising escalation signals De-escalation techniques 5: Problem Solving and Negotiation Basics Win-win mindset Collaborative problem solving Generating possible solutions 6: The Negotiation Process Role of a neutral third party 7-step negotiation process Setting ground rules for discussion 7: Applying Negotiation in Real Scenarios Framing issues and testing reality Generating and evaluating options Documenting agreements 8: Your Personal Conflict Action Plan Integrating communication, emotional management and negotiation Developing practical steps for everyday use

Current Offerings

Offering	Status	Schedule	Teachers	Enrolled/Max
2026 - Feb to Feb	Upcoming	3rd February, 2026 - 25th February, 2026 T,W 6:00 PM - 8:00 PM		2/15 Spaces Available
2026 - Apr to Apr	Upcoming	7th April, 2026 - 29th April, 2026 T,W 6:00 PM - 8:00 PM		2/15 Spaces Available