The Managing Staff for Success course at CTS College will equip participants with the tools and competencies to manage employee performance in a way that directly supports business outcomes. Given the volatility and uncertainty in today’s marketplace, where businesses must constantly adapt to survive and grow, aligning staff performance with organisational objectives has become more essential than ever. The changed macro environment has pushed organisations to adopt a results-based management approach - focusing on outcomes rather than just processes. This course enables leaders to implement a value delivery system where employees are effectively resourced, trained, and managed to achieve both their professional goals and the broader goals of the organisation. The only way to achieve this alignment is through the Results-Based Management (RBM) approach and the use of the Results Chain framework, which integrates what employees do and how they do it into a cohesive strategy that drives organisational performance. Aimed at line managers, supervisors, CEOs and small business owners, this course helps build high-performing teams that are anticipatory, proactive and fully engaged in delivering the business’s value proposition. Participants will walk away with practical strategies to create a culture of accountability and results that is agile, resilient and aligned with long-term success.

What you will learn

Benefits

Upon successful completion of this course, students should be able to:

• Harness the individual and organisational performance in an environment of change
• Analyse the contribution of managing staff performance toward business objectives
• Design a performance management system at the individual and organisational level
• Deploy a results-based performance management system
• Leverage strategies toward increasing staff performance toward business goals
• Align and manage staff performance for business results

Requirements

Entry Requirements

No prior experience or qualifications are required for enrolment in this course – all are welcome to join and learn.

Course Details

Course Content

The following would be covered in this course:

1. Analysing the value proposition of Performance Management

• Defining performance management in any context: service, manufacturing, public or private sector
• Performance management as a value delivery mechanism toward business performance
• Various models of performance management
• Vertical integration of individual and organisational performance
• Levels of performance management: individual, department and organisational

2: The Performance Management Process

• Defining the performance management process
• Stages in the cycle of performance management
• Linking employee performance to organisational performance
• Assessing best practices in performance management
• Assessing the effectiveness of your performance management system

3: Designing the major components of Employee Performance Management

• Resourcing the right people for the business: recruitment and selecting
• The use of competency-based frameworks in recruitment, training, performance appraisals, etc.
• The movement towards results-based management
• Designing development performance appraisals for performance
• Job design strategies for performance
• Reward strategies for performance
• Handling employee absenteeism and tardiness
• Supporting mechanisms for employee stress at the workplace
• Executing employee discipline as a control tool for performance

4: Soft approaches to Employee Performance Management

• The human relations approach to employee performance management
• Using employee engagement strategies toward performance
• Adopting emotional intelligence when managing staff in diverse situations
• Shaping a positive psychological contract for employee performance
• Leadership competencies and organisational redesign for engagement

5: Results Based Management in an environment of change

• Why a results-based management approach is necessary
• Moving staff from a process-based approach to a result-based approach
• Unlocking the fixed mindset to a growth mindset
• The results-based management approach for individual, developmental and business performance
• What constitutes results and what are not results
• The input, process, output, outcome and impact of results-based management
• Designing the results chain and logic models
• Holding your staff accountable for results - setting up the reporting templates and trackers

6: Innovative approaches to performance management in small and medium sized businesses

• Accepting your company’s context and reality
• Designing low cost and creative performance management strategies to enable your staff to excel at business outcomes
• Trending issues in results-based performance management

Current Offerings